Help
Support
Get help with product discovery, catalog results, cart links, privacy requests, or the Arviva plugin in ChatGPT.
Effective October 21, 2026
Contact Arviva
Email support@arviva.space and include a brief description of the issue, what you expected to happen, and the approximate time it occurred.
Do not email passwords, API keys, payment-card numbers, government identifiers, or other sensitive information.
What we can help with
We can investigate plugin connection errors, missing or inaccurate catalog results, unavailable product links, cart-link issues, and privacy or accessibility questions.
Orders, returns, and payments
For an order already placed, contact the seller shown on your order confirmation. The seller controls payment, shipping, cancellation, refund, return, and warranty decisions. Arviva support cannot access or modify a seller's order.
Response expectations
We aim to acknowledge support requests within three business days. Complex investigations or requests involving a third-party seller may take longer.